Link to Open Educational Resource:

Citation for Responding to Customer Needs

The reference style has been adapted from the American Psychological Association (APA, Please, ensure the accuracy and completeness of your bibliography by making the necessary adjustments according to the specific source.

sarah darley. (2007). Responding to Customer Needs, The Open University. Retrieved at August 27, 2008, from the website temoa : Open Educational Resources (OER) Portal at